Refund & Return Policy

Last Updated: July 9, 2026

At Night Wants, customer satisfaction is our priority. If there is an issue with your order, we're here to help. Please read our Refund & Return Policy carefully before making a purchase.

Return Eligibility

You may request a return or exchange if:

• You received a damaged product.

• You received the wrong item.

• Your order is incomplete or missing an item.

To be eligible, you must contact us within 24 hours of receiving your order and provide clear photos or an unboxing video as proof.

Non-Returnable Items

For hygiene, safety, and quality reasons, we do not accept returns or exchanges for:

• Opened or used products.

• Products with damaged or missing original packaging.

• Items damaged due to improper handling or misuse by the customer.

• Change of mind after the order has been delivered.

Refunds

Once your request has been reviewed and approved, your refund will be processed.

Depending on the situation, we may offer:

• A full refund.

• A replacement product.

• Store credit, where applicable.

Approved refunds are processed within 5–10 business days.

Exchange Policy

If you receive a defective, damaged, or incorrect product, we will replace it at no additional cost after verifying your claim.

Order Cancellation

Orders can be cancelled before they are dispatched.

Once an order has been shipped, it cannot be cancelled.

Return Shipping

If the return is due to our mistake (incorrect, damaged, or defective product), Night Wants will cover the return shipping cost.

If the return is not due to our error and is accepted as an exception, the customer may be responsible for the return shipping charges.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 24 hours of delivery with:

• Your Order Number

• Clear photos or an unboxing video

• A brief description of the issue

Our support team will review your request and provide a suitable resolution as quickly as possible.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact our customer support through the contact information provided on the Night Wants website.

We appreciate your trust in Night Wants and are committed to providing a smooth shopping experience.