Last Updated: July 9, 2026

At Night Wants, customer satisfaction is our priority. If there is an issue with your order, we're here to help. Please read our Refund & Return Policy carefully before making a purchase.

Return Eligibility

You may request a return or exchange if:

• You received a damaged product.
• You received the wrong item.
• Your order is incomplete or missing an item.

To be eligible, you must contact us within 24 hours of receiving your order and provide clear photos or an unboxing video as proof.

Non-Returnable Items

For hygiene, safety, and quality reasons, we do not accept returns or exchanges for:

• Opened or used products.
• Products with damaged or missing original packaging.
• Items damaged due to improper handling or misuse by the customer.
• Change of mind after the order has been delivered.

Refunds

Once your request has been reviewed and approved, your refund will be processed.

Depending on the situation, we may offer:

• A full refund.
• A replacement product.
• Store credit, where applicable.

Approved refunds are processed within 5–10 business days.

Exchange Policy

If you receive a defective, damaged, or incorrect product, we will replace it at no additional cost after verifying your claim.

Order Cancellation

Orders can be cancelled before they are dispatched.

Once an order has been shipped, it cannot be cancelled.

Return Shipping

If the return is due to our mistake (incorrect, damaged, or defective product), Night Wants will cover the return shipping cost.

If the return is not due to our error and is accepted as an exception, the customer may be responsible for the return shipping charges.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 24 hours of delivery with:

• Your Order Number
• Clear photos or an unboxing video
• A brief description of the issue

Our support team will review your request and provide a suitable resolution as quickly as possible.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact our customer support through the contact information provided on the Night Wants website.

We appreciate your trust in Night Wants and are committed to providing a smooth shopping experience.

Shipping Policy

Last Updated: July 9, 2026

Thank you for shopping with Night Wants. We are committed to delivering your order safely, quickly, and discreetly.

Order Processing

• Orders are processed within 24–48 hours after confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• During promotional periods or high order volumes, processing may take slightly longer.

Delivery Time

• Major Cities: 2–4 Business Days
• Other Cities & Remote Areas: 3–7 Business Days

Delivery times are estimates and may vary due to courier operations, weather conditions, or other unforeseen circumstances.

Shipping Charges

• Shipping charges (if applicable) are displayed at checkout before you complete your order.
• Free shipping offers may be available during promotional campaigns or on qualifying orders.

Cash on Delivery (COD)

Night Wants offers Cash on Delivery (COD) in most serviceable areas across Pakistan.

Order Tracking

Once your order has been dispatched, you will receive your tracking number via SMS, WhatsApp, or Email, allowing you to track your shipment.

Discreet Packaging

Your privacy is important to us. All Night Wants orders are packed in plain, discreet packaging without mentioning the product name or its contents.

Delivery Delays

Although we strive to deliver every order on time, delays may occur due to:

• Courier service issues
• Public holidays
• Weather conditions
• Remote delivery locations

We appreciate your patience in such situations.

Incorrect Address

Please ensure your shipping information is accurate before placing your order. Night Wants is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses provided by the customer.

Damaged or Missing Orders

If your order arrives damaged or if any item is missing, please contact our customer support within 24 hours of delivery. Kindly provide clear photos or an unboxing video to help us resolve the issue quickly.

Need Help?

If you have any questions regarding shipping or your order, please contact our customer support through the contact information available on the Night Wants website.